Your privacy is essential to us. Eli Chatbot respects your privacy and complies with all applicable laws and regulations regarding any personal information we may gather about you, including across our website, https://elicatbot.com, and other sites we own and operate.

Personal information includes any data that can be used to identify you. This encompasses details about you as an individual (such as name, address, and date of birth), your devices, payment information, and even how you use a website or online service.

If our site contains links to third-party sites and services, please note that these have their own privacy policies. After clicking on a link to any third-party content, you should review their posted privacy policies to understand how they collect and use personal information. This Privacy Policy does not apply to any activities you engage in after you leave our site.

This policy is effective as of 10 August 2023.

Last updated: 12 July 2024

Information We Collect

The information we collect falls into two categories: ‘voluntarily provided’ and ‘automatically collected’ information.

‘Voluntarily provided’ information refers to any data you knowingly and actively give us when using or participating in any of our services and promotions.

‘Automatically collected’ information refers to any data automatically sent by your devices when accessing our products and services.

All users may request to have their data removed from our servers at any time by contacting support.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. This may include your device’s Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter errors while using the site, we may automatically collect data about the error and the circumstances surrounding it. This data may include technical details about your device, what you were attempting to do when the error occurred, and other technical information related to the problem. You may or may not receive notice of such errors at the time they occur or afterward.

Please note that while this information may not personally identify you on its own, it could be possible to combine it with other data to identify individuals.

Device Data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

• Device type
• Operating system
• Unique device identifiers
• Device settings
• Geo-location data

The data we collect can depend on your device and software settings. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal Information

We may ask for personal information — for example, when you subscribe to our newsletter or contact us — which may include:

• Name
• Email

Transaction Data

Transaction data refers to data that accumulates over the normal course of using our platform. This may include transaction records, stored files, user profiles, analytics data, and other metrics, as well as other types of information generated as users interact with our services.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In such cases, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

• Register for an account
• Purchase a subscription
• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us via email, social media, or any similar technologies
• Mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner incompatible with these purposes:

• To provide you with our platform’s core features and services
• To enable you to access and use our website, associated applications, and associated social media platforms
• For internal record keeping and administrative purposes

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, if you provide us with your location, we may combine this with general information about currency and language to enhance your experience of our site and service.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we protect it within commercially acceptable means to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification.

Although we strive to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password and ensuring its overall security strength, as well as securing your own information within the bounds of our services. For example, ensure any passwords associated with accessing your personal information and accounts are secure and confidential.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need it. This period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for as long as your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes, or statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• A parent, subsidiary, or affiliate of our company
• Third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing providers, professional advisors, and payment systems operators
• Our employees, contractors, and/or related entities
• Our existing or potential agents or business partners
• Credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
• Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise, or defend our legal rights
• Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
• Third parties to collect and process data
• An entity that buys, or to which we transfer all or substantially all of our assets and business

Third parties we currently use include:

• Google Analytics
• Facebook Pixel
• FastFunnels.com
• Stripe
• Endorsal (Reviews)

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us; however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example, processing transaction data), we will not deny you goods or services, charge you different prices or rates for goods or services (including granting discounts or other benefits or imposing penalties), or provide you with a different level or quality of goods or services.

Notification of data breaches: We will comply with applicable laws in the event of a data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to address your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our email database or opt out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.

Use of Cookies

We use ‘cookies’ to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, so we can understand how you use our site.